Gaya APA

HINTON, Tom & W. Schreffer. (1994). Customer focused quality . New Jersey: Prentice-Hall, Inc..

Gaya Chicago

HINTON, Tom & W. Schreffer. Customer focused quality. New Jersey: Prentice-Hall, Inc., 1994. Buku.

Gaya MLA

HINTON, Tom & W. Schreffer. Customer focused quality. New Jersey: Prentice-Hall, Inc., 1994. Buku.

Gaya Turabian

HINTON, Tom & W. Schreffer. Customer focused quality. New Jersey: Prentice-Hall, Inc., 1994. Buku.